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Category Archives: Updates

Updated Store Checkout Process

December 19, 2023 2:18 am / admin

Effective 18 December 2023, the IATF ADP now has an updated Store Checkout system. We simplified the checkout steps to make the purchase process faster and easier to understand. If you have any questions, please find instructions for the payment process in this support article. CB Administrators may also find updates to the relevant sections of the CB Administrator Guidebook by visiting the help options on the IATF ADP Admin Site.

We would also like to remind everyone that it’s possible to pay for all payment-pending IATF ADP invoices by credit card by visiting our Invoice Management site. You may also use this site to notify us when sending payment by bank or check to help speed up the payment identification process.

Please note that, if you generate a payment-pending invoice in the ADP and this invoice is not paid within one year of issuance, we will consider this old invoice “cancelled” and you will have to generate a new invoice through the ADP if you still want to purchase the related item. Invoices generated prior to 2023 but not yet paid in the ADP will be cancelled automatically early in the new year, and so on in subsequent years.

If you have any payment-related questions or concerns, please review the articles in the Invoices & Payments section of the IATF ADP Help Desk, or send us a Support Ticket and our team will be happy to assist you.

Posted in: Updates / Tagged: admin, auditor

Updated ADP Support Request Process

November 23, 2022 9:47 pm / admin

The ADP now has a Help Desk at help.iatfadp.com! You can use this site to find answers to frequently-asked questions and instructions on how to perform key tasks in the ADP, such as paying for invoices, scheduling for assessments, and more.

If you have any issues that require assistance from the ADP Support Team, submit your requests by creating a support ticket on the ADP Help Desk website. This will help us speed up the support process and prioritize areas for ADP and Help Desk improvement. The current email addresses, such as techsupport@iatfadp.com, will be retired as of February 2023, and you will no longer be able to send in new support requests by email. (After submitting the Support Ticket via the Help Desk website, we will still use email for the conversation with you after that.) You may also continue to contact us by phone from Monday to Friday, 8:30am to 4:30pm Eastern Time (UTC-5, or UTC-4 during Daylight Savings Time), at +1 (226) 777-0156 or 1-888-581-9897.

Thank you for your cooperation!

Posted in: General, Updates / Tagged: admin, auditor

Updated Bank/Wire Transfer Details for ADP Invoices

November 23, 2022 9:14 pm / admin

For all customers sending ADP payments by bank/wire transfer or ACH, please note that Plexus updated the bank account information used for ADP invoices effective 23 November 2022. Payments may continue to be sent to the previous bank account for the indefinite future, but all auditors and CB offices should update their records and send to the new bank account going forward. This change will help improve the speed and reliability of payment processing when sending payment by bank/wire. When sending bank/wire transfers to this new account, you will indicate the Beneficiary Name as “Plexus International”; this should reduce the need for additional verification that has been required by some banks in recent years.

To access the updated banking details, please consult the information shown in any newly-generated ADP invoice, or visit our Invoice Management website at https://invoice.iatfadp.com/ using the details from any pending-payment invoice.

If your company needs official documentation to support this change in banking account details in internal accounting systems, please send a support request. Please allow 1 to 2 weeks for official documentation to be sent in reply to your request.

Posted in: Updates / Tagged: admin, auditor

OEM Scorecard ADP Training Modules Discontinued

August 20, 2020 12:20 am / admin

The IATF has migrated from the traditional OEM Scorecard Training Modules previously accessible to auditors in the IATF ADP to a OEM Reference Guide. This enables auditors to bring information on key items of the OEMs scorecard with them to an audit. For the latest information about OEM Scorecard requirements, please visit the IATF Global Oversight website at iatfglobaloversight.org.

Posted in: General, Updates / Tagged: admin, auditor

Introducing the new IATF ADP Auditor Website

October 23, 2018 5:55 am / admin

This week, we are introducing a brand-new IATF ADP Auditor website redesigned from the ground up to make it easier to access key auditor tasks across a variety of devices.  As with many website redesigns, though, this means that many of the links and features moved to different locations, and you may need a few minutes to adjust to the changes.  This news post will give you a quick tour of what to expect when the new site launches Wednesday evening (Thursday in some markets).

New IATF ADP Login Screen

The first thing you will notice is the new, streamlined login screen.  Although the screen looks very different, you can continue to use the same account and password you’ve already been using.  The website no longer requires Adobe Flash Player; if you previously had to approve its use every time, you will no longer need to do so.

After you log in, you’ll be taken to the new Dashboard.  If you’re familiar with the existing ADP website, you’ll notice that some of the existing features are still there, such as the Task List, News section, and redesigned Competency Profile.  (The test auditor in this screenshot is not doing very well!)  You’ll also now also see a convenient summary of your CPD Status in both the current and previous reporting period, and a blue bar at the very top of the screen that highlights any important pending task.  All the other main features can be accessed through the other tab listings at the top: “Training & Assessments,” “CPD Tracking,” “Store,” “Session Scheduling,” and “History & Certificates.”

The “Training & Assessments” tab contains the list of accessible online modules.  Modules indicated as “completed” show that you reached the end, but you can continue to access them for further review.  Please note that, as always, you will not be able to access assessments outside a proctored session.  The interface for training and assessments does not look very different, but we actually completely rebuilt it behind the scenes to no longer require Adobe Flash Player.  We also currently have a test feature (“beta”) where you can access training modules through the web browsers on mobile devices and tablets (supporting recent versions iOS and Android), so please feel free to try it out and send us your feedback.

When you click the “CPD Tracker” tab, you will be prompted to move to the CPD Tracker website.  This will happen seamlessly, and you can use the left-facing arrow in the top-right corner to return to the ADP Dashboard.

The “Store” tab provides a list of all the items available for purchase.  Simply add one or more items to your Cart, and proceed through the purchasing process.  You can pay immediately via credit card, or generate an invoice to pay later via bank transfer or cheque.  Please note that access will not be granted until payment has been received, and international bank transfers may take a long time for processing.  We recommend using a credit card for time-sensitive payments.

In cases where your CB has an item available for purchase but has not yet forwarded this item to you, this will also be indicated on the Store.  Each CB has a different policy regarding fee payment, so please contact your CB for further clarification if you are unable to pay for a listed item.

On the “Session Scheduling” tab you’ll find consolidated access to all scheduling-related features, including information about already-scheduled sessions (with the option to Cancel as long as the session has not already been approved), the ability to schedule for new sessions (based on the tasks that need scheduling), and a general Event List that shows the full list of scheduling options.  After you select the tasks to schedule, use the calendar to find the session that works best for you.  If you are scheduling for only a few retakes, you will have the option to choose either the morning or afternoon time block.  Once the session is confirmed, you’ll receive a copy of the Joining Letter by email.

The “History & Certificates” tab consolidates all information about past actions, including your completed Training/Assessment modules, earned certificates, and generated invoices (also known as Billing Statements).  If you have invoices pending payment, you will also be able to follow a link directly to the ADP Invoice website for a list of payment options.

As one final point, we want to draw your attention to the gear icon in the top-right corner of the website.  By clicking this gear, you’ll be able to access other options including Profile Settings (to manage your email address and password), Organization Assignments (to request new CB sponsorships and review existing sponsorships), and the Logout feature.  Don’t forget to click or tap the gear to access these useful features.

 

This has been a brief overview of the new IATF ADP website, scheduled to launch this Wednesday evening (UTC time).  We hope you’ll find the new site convenient and easy to use, but if you have any questions or concerns, please do not hesitate to contact us at IATF ADP Technical Support.

Posted in: General, Updates / Tagged: auditor

End of Flash Player 9 Support

March 2, 2011 8:00 am / admin

Effective 29 March 2011, the ADP will no longer support Adobe Flash Player 9, and will require all ADP users to use Flash Player 10.

In early-February 2011,  Adobe announced that support for Flash Player 9 was being discontinued. Out-dated software may contain security vulnerabilities that could put end-users at risk.

Internet statistics suggest that nearly everyone has already updated to a version of Flash Player 10 (less than 2% still use Flash Player 9), so we do not expect this change will impact very many people.  If you wish to test your computer, please visit the Adobe Flash Player Information Page and consult the “Version Information” box presented on the screen.  If your version number begins with a 10, your computer is already updated, and you do not need to make any further changes.  If your version number beings with a 9, please visit the Flash Player Download Page or contact your local IT Administrator to perform the update.

As of 29 March 2011, users who attempt to connect to the main ADP site and still have Flash Player 9 installed will be automatically presented with a message requiring them to update.

If you have any questions or concerns about this change, please contact Technical Support.

Posted in: Updates

New Languages Available, Purchase Orders Re-Enabled

June 19, 2009 6:48 pm / admin

The 19 June ADP update includes the availability of 6 new languages.  New Purchase Orders can also be generated.

Language Availability

The following languages are now newly available in the ADP:

  • Brazilian Portuguese
  • Italian
  • Korean
  • Latin Spanish
  • Polish
  • Russian

These languages are now selectable when paying for an auditor’s Entry Fee.  Auditors who were mistakenly enrolled in another language and requested to have their language changed can now access the training material in their desired language.  Please note that assessments are still locked-out at this time and will remain locked until Q4 2009.

Purchase Orders

Purchase Orders are now available as an option again in the Online Store.  CBs may combine purchases for multiple auditors into one purchase order by clicking the “Participants” button after adding items to the Cart.  Once you have submitted payment for a purchase order, please notify us by visiting the Invoice Management site:

https://invoice.iatfadp.com/

You may also cancel a purchase order and access relevant bank and address information at the same link.  You will need to have your invoice number, invoice date, and billing country available in order to access the site (please consult your invoice for this information).

If you experience any technical difficulties, please don’t hesitate to contact ADP Technical Support.

Posted in: Updates

Recent Posts

  • Notice of Special ADP Website Maintenance: 23 January 2025 18:00 UTC
  • Updated Store Checkout Process
  • Updated ADP Support Request Process
  • Updated Bank/Wire Transfer Details for ADP Invoices
  • End of Internet Explorer 11 Support

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