The IATF ADP and CPD websites will be unavailable for scheduled special server maintenance during the time outlined below:
Thursday, 23 January 2025 from 18:00 to 19:00 UTC (1:00pm to 2:00pm EST).
We apologize for any inconvenience this maintenance may cause.
Effective 18 December 2023, the IATF ADP now has an updated Store Checkout system. We simplified the checkout steps to make the purchase process faster and easier to understand. If you have any questions, please find instructions for the payment process in this support article. CB Administrators may also find updates to the relevant sections of the CB Administrator Guidebook by visiting the help options on the IATF ADP Admin Site.
We would also like to remind everyone that it’s possible to pay for all payment-pending IATF ADP invoices by credit card by visiting our Invoice Management site. You may also use this site to notify us when sending payment by bank or check to help speed up the payment identification process.
Please note that, if you generate a payment-pending invoice in the ADP and this invoice is not paid within one year of issuance, we will consider this old invoice “cancelled” and you will have to generate a new invoice through the ADP if you still want to purchase the related item. Invoices generated prior to 2023 but not yet paid in the ADP will be cancelled automatically early in the new year, and so on in subsequent years.
If you have any payment-related questions or concerns, please review the articles in the Invoices & Payments section of the IATF ADP Help Desk, or send us a Support Ticket and our team will be happy to assist you.
The ADP now has a Help Desk at help.iatfadp.com! You can use this site to find answers to frequently-asked questions and instructions on how to perform key tasks in the ADP, such as paying for invoices, scheduling for assessments, and more.
If you have any issues that require assistance from the ADP Support Team, submit your requests by creating a support ticket on the ADP Help Desk website. This will help us speed up the support process and prioritize areas for ADP and Help Desk improvement. The current email addresses, such as techsupport@iatfadp.com, will be retired as of February 2023, and you will no longer be able to send in new support requests by email. (After submitting the Support Ticket via the Help Desk website, we will still use email for the conversation with you after that.) You may also continue to contact us by phone from Monday to Friday, 8:30am to 4:30pm Eastern Time (UTC-5, or UTC-4 during Daylight Savings Time), at +1 (226) 777-0156 or 1-888-581-9897.
Thank you for your cooperation!
For all customers sending ADP payments by bank/wire transfer or ACH, please note that Plexus updated the bank account information used for ADP invoices effective 23 November 2022. Payments may continue to be sent to the previous bank account for the indefinite future, but all auditors and CB offices should update their records and send to the new bank account going forward. This change will help improve the speed and reliability of payment processing when sending payment by bank/wire. When sending bank/wire transfers to this new account, you will indicate the Beneficiary Name as “Plexus International”; this should reduce the need for additional verification that has been required by some banks in recent years.
To access the updated banking details, please consult the information shown in any newly-generated ADP invoice, or visit our Invoice Management website at https://invoice.iatfadp.com/ using the details from any pending-payment invoice.
If your company needs official documentation to support this change in banking account details in internal accounting systems, please send a support request. Please allow 1 to 2 weeks for official documentation to be sent in reply to your request.
In accordance with the Microsoft’s Internet Explorer support lifecycle policy, we will be discontinuing support for Internet Explorer 11 effective 15 June 2022. While we do not expect features to immediately break in Internet Explorer on this date, we will no longer provide support for problems that occur when accessing the site through this browser (or any other third-party browser that may embed Internet Explorer technology).
We recommend that Windows users upgrade to a more modern web browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox. You may need to contact your local IT department for assistance in installing an alternative web browser. It is also possible to access certain features using the web browser on modern smartphone and tablet devices.
For more information about ADP system requirements, please visit our System Requirements support page.
The IATF ADP and CPD websites will be unavailable for scheduled server maintenance during the time outlined below:
Saturday, 27 November 2021 from 00:00 UTC to 02:00 UTC (Friday, 26 November from 7:00pm to 0:00pm EST).
We will be performing ADP server updates at this time.
Update [0:35 UTC]: Maintenance has successfully completed ahead of schedule.
The IATF ADP and CPD websites will be unavailable for scheduled server maintenance during the time outlined below:
Friday, 27 November 2020 from 00:00 UTC to 04:00 UTC (Thursday, 26 November from 7:00pm to 11:00pm EST).
We will be performing ADP server upgrades at this time.
Update: Maintenance was completed ahead of schedule with minimal downtime. If you encounter any issues, please contact Technical Support.
The IATF has migrated from the traditional OEM Scorecard Training Modules previously accessible to auditors in the IATF ADP to a OEM Reference Guide. This enables auditors to bring information on key items of the OEMs scorecard with them to an audit. For the latest information about OEM Scorecard requirements, please visit the IATF Global Oversight website at iatfglobaloversight.org.
The IATF ADP and CPD websites will be unavailable for scheduled server maintenance during the time outlined below:
Tuesday, 16 July 2019 from 17:00 UTC to 19:30 UTC (Tuesday 1:00pm to 3:30pm EDT).
We will be performing ADP software updates at this time that will improve support for mobile and tablet devices, as well as implementing a number of other minor improvements.
This week, we are introducing a brand-new IATF ADP Auditor website redesigned from the ground up to make it easier to access key auditor tasks across a variety of devices. As with many website redesigns, though, this means that many of the links and features moved to different locations, and you may need a few minutes to adjust to the changes. This news post will give you a quick tour of what to expect when the new site launches Wednesday evening (Thursday in some markets).
The first thing you will notice is the new, streamlined login screen. Although the screen looks very different, you can continue to use the same account and password you’ve already been using. The website no longer requires Adobe Flash Player; if you previously had to approve its use every time, you will no longer need to do so.
After you log in, you’ll be taken to the new Dashboard. If you’re familiar with the existing ADP website, you’ll notice that some of the existing features are still there, such as the Task List, News section, and redesigned Competency Profile. (The test auditor in this screenshot is not doing very well!) You’ll also now also see a convenient summary of your CPD Status in both the current and previous reporting period, and a blue bar at the very top of the screen that highlights any important pending task. All the other main features can be accessed through the other tab listings at the top: “Training & Assessments,” “CPD Tracking,” “Store,” “Session Scheduling,” and “History & Certificates.”
The “Training & Assessments” tab contains the list of accessible online modules. Modules indicated as “completed” show that you reached the end, but you can continue to access them for further review. Please note that, as always, you will not be able to access assessments outside a proctored session. The interface for training and assessments does not look very different, but we actually completely rebuilt it behind the scenes to no longer require Adobe Flash Player. We also currently have a test feature (“beta”) where you can access training modules through the web browsers on mobile devices and tablets (supporting recent versions iOS and Android), so please feel free to try it out and send us your feedback.
When you click the “CPD Tracker” tab, you will be prompted to move to the CPD Tracker website. This will happen seamlessly, and you can use the left-facing arrow in the top-right corner to return to the ADP Dashboard.
The “Store” tab provides a list of all the items available for purchase. Simply add one or more items to your Cart, and proceed through the purchasing process. You can pay immediately via credit card, or generate an invoice to pay later via bank transfer or cheque. Please note that access will not be granted until payment has been received, and international bank transfers may take a long time for processing. We recommend using a credit card for time-sensitive payments.
In cases where your CB has an item available for purchase but has not yet forwarded this item to you, this will also be indicated on the Store. Each CB has a different policy regarding fee payment, so please contact your CB for further clarification if you are unable to pay for a listed item.
On the “Session Scheduling” tab you’ll find consolidated access to all scheduling-related features, including information about already-scheduled sessions (with the option to Cancel as long as the session has not already been approved), the ability to schedule for new sessions (based on the tasks that need scheduling), and a general Event List that shows the full list of scheduling options. After you select the tasks to schedule, use the calendar to find the session that works best for you. If you are scheduling for only a few retakes, you will have the option to choose either the morning or afternoon time block. Once the session is confirmed, you’ll receive a copy of the Joining Letter by email.
The “History & Certificates” tab consolidates all information about past actions, including your completed Training/Assessment modules, earned certificates, and generated invoices (also known as Billing Statements). If you have invoices pending payment, you will also be able to follow a link directly to the ADP Invoice website for a list of payment options.
As one final point, we want to draw your attention to the gear icon in the top-right corner of the website. By clicking this gear, you’ll be able to access other options including Profile Settings (to manage your email address and password), Organization Assignments (to request new CB sponsorships and review existing sponsorships), and the Logout feature. Don’t forget to click or tap the gear to access these useful features.
This has been a brief overview of the new IATF ADP website, scheduled to launch this Wednesday evening (UTC time). We hope you’ll find the new site convenient and easy to use, but if you have any questions or concerns, please do not hesitate to contact us at IATF ADP Technical Support.